Return window

You have 30 days from the delivery date to request a return. If your request reaches us within that window and the item qualifies under this policy, we will send you return instructions. Requests made after the 30-day window may not be accepted, so if something is not right, please write to us as soon as you can.

What can be returned

Because our products are applied to skin, we handle returns with hygiene and safety in mind.

• Items that are unopened, unused and in their original packaging can be returned within the 30-day window.
• Opened or used skincare, body-care and bath products are not returnable, unless they arrived damaged, defective or incorrect.
• Free promotional items included with your order should be returned along with the qualifying purchase where reasonably possible.

If you are unsure whether an item qualifies, email us before shipping anything — we are happy to check for you.

How to start a return

Always contact customer care first. Do not mail anything back until you receive return instructions from us; unauthorized returns may not be processed or refunded.

• Email support@bongdanettv.com with your order number, the item(s) you want to return and the reason for the return.
• If the item arrived damaged, defective or incorrect, attach clear photos of the product and its packaging.
• We will review your request and reply with return instructions, including where to send the item.
• Pack the item securely and ship it as instructed. We recommend a tracked shipping service, since we cannot refund items that are lost on the way back to us.

Return shipping

Return shipping costs are paid by the customer, with one exception: if the item arrived damaged, defective or incorrect, we cover the return shipping or, where appropriate, send a replacement without asking you to return the original. We will confirm which applies when we reply with your return instructions.

Refunds

Once your return arrives, we inspect it and confirm the outcome by email. Approved refunds are issued to the original payment method, typically within 5-10 business days after the return is received and approved. Depending on your bank or card issuer, it may take a little longer for the refund to appear on your statement.

• Refunds cover the price paid for the returned item(s).
• Original shipping fees are refunded only when the return is due to our error — for example, a damaged, defective or incorrect item.
• If a return does not meet the conditions in this policy, we will contact you before deciding how to proceed.

Damaged, defective or wrong items

We are sorry if your order arrived in less than perfect condition. Please report damaged, defective or incorrect items within 7 days of delivery by emailing support@bongdanettv.com with your order number and photos of the product and packaging. Once we confirm the issue, we will send a replacement or issue a full refund to your original payment method — whichever you prefer, subject to availability. You will not pay return shipping in these cases.

Exchanges

We do not offer direct swaps. If you would like a different product, size or scent, the fastest route is to start a return for the original item and place a new order for the one you want. Your refund for the returned item is processed under the terms above, and your new order ships on our normal schedule.

A note on skincare

Our products are cosmetics, and everyone’s skin is different. If a product simply did not suit you but has been opened and used, it will not usually qualify for a return — but write to us anyway. We read every message and will always look for a fair solution.

Contact

This store and the website https://bongdanettv.com are operated by Coresmith INC. For return requests, refund questions or anything else about your order, email support@bongdanettv.com and include your order number so we can help quickly.