Where we ship

MIREVA SKIN ships worldwide. We deliver to addresses in the United States and to most international destinations, and all prices and shipping charges are shown in USD. In line with our sanctions and export-control obligations, we cannot deliver to countries, regions or persons subject to U.S. sanctions or embargoes — including Cuba, Iran, North Korea, Syria, Russia, Belarus, Ukraine, and the Crimea, Donetsk, Luhansk, Zaporizhzhia and Kherson regions. We are also currently unable to serve certain other countries and regions because of payment-network, shipping-carrier or other regulatory restrictions — if we cannot deliver to a destination, it does not appear as a selectable option at checkout. The delivery options available for your address are displayed during checkout, so you can review timing and cost before you place your order.

Shipping costs

We want shipping to be simple and predictable:

• Free standard U.S. shipping on orders with a merchandise subtotal of $75 or more.
• For U.S. orders below $75, the shipping cost is calculated based on your address and the items in your cart, and it is shown clearly at checkout before you pay.
• International shipping is calculated based on your destination country and the items in your cart, and it is shown clearly at checkout before you pay.

The merchandise subtotal is the value of the products in your order before shipping and any applicable taxes.

Processing time

Orders are prepared for dispatch within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the next business day.

During promotional periods or product launches, processing may take slightly longer than usual. If we expect a significant delay with your order, our support team will notify you at the email address used at checkout.

Delivery estimates

Once your order has been dispatched, standard U.S. delivery typically takes 3-8 business days, depending on the carrier and your destination. International delivery typically takes 7-15 business days after dispatch, depending on the destination country and customs processing. The estimate shown at checkout reflects the timing currently available for your address.

Please note that delivery estimates are provided in good faith and are not guarantees. Shipping carriers may experience delays due to weather, high seasonal volume or other circumstances outside our control.

Customs, duties and taxes

International orders may be subject to import duties, taxes and customs fees levied by the destination country. These charges are set by your local customs authority, are not included in our product or shipping prices, and are the responsibility of the recipient. Customs inspections can occasionally add time to international deliveries. If you are unsure about the charges that may apply, please check with your local customs office before ordering.

Tracking

As soon as your order ships, we send a confirmation with tracking details to the email address you provided at checkout. Tracking information may take 24-48 hours to update after the carrier first scans your package. If you have not received a shipping confirmation within a few business days of your order confirmation, check your spam folder first, then contact customer care.

Delays, missing or returned packages

If your package appears delayed, has not arrived within the estimated window, or the tracking shows it as delivered but you cannot find it, contact us at support@bongdanettv.com with your order number. We will work with the shipping carrier to locate your package or find a resolution.

If a package is returned to us by the carrier — for example, because it was undeliverable or unclaimed — we will contact you to arrange reshipment or issue a refund in line with our Returns & Refunds Policy.

Address accuracy

Please double-check your shipping address before completing your order. You are responsible for providing a complete and correct delivery address. If you notice an error after placing your order, contact support immediately with your order number; we will do our best to correct the address before the order is dispatched. Once a package has shipped, we are unable to change its destination, and packages returned to us due to an incorrect address are handled under the returned-packages process above.

Damaged in transit

We pack every order carefully, but transit damage can occasionally happen. If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number.
• Photos of the damaged item(s) and the outer packaging.

Once we confirm the damage, we will arrange a replacement or a refund at no cost to you. Please keep the item and its packaging until your claim is resolved, as the carrier may need to inspect them.

Contact

This store and the website https://bongdanettv.com are operated by Coresmith INC. For any questions about shipping, tracking or delivery, email our customer care team at support@bongdanettv.com and include your order number so we can help you faster.